Refund Policy
Last updated: September 21, 2026
We want billing to be simple and fair. Here is exactly how the free trial, cancellations, and refunds work.
1. Free trial
Every new account starts with a 7-day free trial. A card is required to start it, and you will not be charged during the trial. If you cancel before the trial ends, you pay nothing.
2. Monthly plan ($14.99/month)
The monthly plan renews each month until you cancel. When you cancel, no further charges are made. We do not refund a month that has already been billed, or issue partial-month refunds.
3. Annual plan ($149/year)
The annual plan renews each year until you cancel. When you cancel, no further charges are made. Because the annual plan is discounted, we do not offer prorated refunds for the unused part of a year that has already been billed.
4. Charged by mistake?
If you were charged and did not mean to be, for example an annual renewal you meant to cancel, email us at support@makertrax.app within 7 days of the charge and we will review it. In reasonable cases, we are glad to make it right.
5. Billing errors
If we charge you the wrong amount or charge you more than once, we will correct it and refund the difference.
6. Text-message and other third-party charges
If you connect your own Twilio account for text messages, Twilio bills you directly for that usage. Those charges are between you and Twilio, and MakerTrax cannot refund them.
7. How to cancel
The account admin can cancel any time from the billing settings in the MakerTrax app, which open Stripe's secure customer portal. You can also email us and we will help.
8. How refunds are paid
Approved refunds go back to the original payment method through Stripe. Depending on your bank, they usually appear within 5 to 10 business days.
9. Contact us
Questions about billing or refunds? Email us at support@makertrax.app.